The District of Sparwood does not respond to anonymous complaints. You can register your complaint:
Once the information is received, the Bylaw Enforcement Officer will investigate the complaint.
Whenever possible we try to resolve complaints through education and voluntary compliance. Some complaints are easily remedied, while others may take more time to rectify. Depending on the nature of the complaint submitted you may or may not be contacted.
A complaint is when a person is not happy with a District of Sparwood program, service, facility or staff member. A complaint is not a request for service. Examples include:
A request for service is when a person makes a request to the District for a specific service or repair. Examples include:
The Bylaw Enforcement Officers try to follow-up with complainants as quickly as possible. However, we kindly ask for your patience as we prioritize our enforcement activities. Should you wish to speak to an Officer or District employee, please call us 250.425.6271.
The District will generally not call complainants back if the complaint is related to routine matters such as parking or dogs running at large.
When reporting a violation we need the following information:
If your complaint pertains to a strata property, you must direct your complaint to the property management company or strata council.
After hours you can call 250.425.7760 if you have an urgent complaint regarding private property that is an immediate health or safety concern.
For noise complaints after business hours, call the Elk Valley Regional RCMP Detachment at 250.425.6233.