The Bylaw Enforcement Officer investigates bylaw violations on a complaint basis

The District of Sparwood does not respond to anonymous complaints.  You can register your complaint:

  • Fill out the Report a Problem or Request Services form.

    We monitor online complaints during regular business hours, Monday through Friday from 8:30 am to 4:00 pm.  If your complaint is urgent and is an immediate health and safety concern, call instead of using the online form.

  • Call 250.425.6271 during regular business hours, Monday through Friday from 8:30 am to 4:00 pm.  

    After hours you can call 250.425.7760 if you have an urgent complaint regarding private property that is an immediate health or safety concern.

    For noise complaints after business hours, call the Elk Valley Regional RCMP Detachment at 250.425.6233.

  • Email your complaint to bleo@sparwood.ca.

    Include the following information in your email:

    • Your contact information, including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
    • Address of complaint.
    • Details about complaint including dates and times.
    • Nature of the complaint.

    You will receive an email acknowledging that we have received your email.

  • You can submit a complaint at any District facility, make sure to provide the following information:

    • Your contact information including name, phone number and email address. This information is kept confidential. It is important to collect in case staff need additional information from you.
    • Address of complaint.
    • Details about complaint including dates and times.
    • Nature of the complaint.
We investigate a variety of bylaw contraventions and infractions

Once the information is received, the Bylaw Enforcement Officer will  investigate the complaint.

Whenever possible we try to resolve complaints through education and voluntary compliance. Some complaints are easily remedied, while others may take more time to rectify. Depending on the nature of the complaint submitted you may or may not be contacted. 

  • What is a complaint?

    A complaint is when a person is not happy with a District of Sparwood program, service, facility or staff member. A complaint is not a request for service. Examples include:

    • I wasn't notified when my application was being considered by Council
    • I was treated poorly by a District employee
    • The Leisure Centre was closed and I didn't know my child's swimming lesson was cancelled

  • What is a request for service?

    A request for service is when a person makes a request to the District for a specific service or repair. Examples include:

    • Request a street / sidewalk repair (crack or pothole)
    • Report a burnt out street light
    • Respond to neighbour's barking dog
    • Request repair or maintenance to a cemetery plot
    • Report damage made by municipal equipment

  • Will the District notify me of the outcome of my complaint?

    The Bylaw Enforcement Officers try to follow-up with complainants as quickly as possible.  However, we kindly ask for your patience as we prioritize our enforcement activities.  Should you wish to speak to an Officer or District employee, please call us 250.425.6271.

    The District will generally not call complainants back if the complaint is related to routine matters such as parking or dogs running at large.

  • What information do I need to supply?

    When reporting a violation we need the following information:

    1. Your first and last name
    2. Your address
    3. Your phone number
    4. The address of the violation or concern
    5. A brief summary of the problem, as well as any involvement you may have had in resolving the matter

    If your complaint pertains to a strata property, you must direct your complaint to the property management company or strata council.

  • Who can I contact after hours?

    After hours you can call 250.425.7760 if you have an urgent complaint regarding private property that is an immediate health or safety concern.

    For noise complaints after business hours, call the Elk Valley Regional RCMP Detachment at 250.425.6233.